Delete your account and your data
Alveo One mobile app · last updated: September 2026
This page explains how to request the deletion of your account in Alveo One, the mobile app of the Alveo group (shown as “Alveo” on your phone). It is published by Compro en España Servicios Inmobiliarios S.L., a company incorporated under Spanish law, which operates the brands of the Alveo group.
From within the app
- Open Settings.
- Scroll to the Account section.
- Tap Delete my account.
- Read the warning “This action is permanent”, then tap Confirm deletion.
Your request is then recorded, you receive a confirmation email, and you are signed out of the app.
If you no longer have the app
Write to rgpd@alveo.co from the email address of your account, with the subject “Deletion of my Alveo One account”. If you write from another address, we may ask you to prove that the account is yours, so that we never delete somebody else's data.
What is deleted
- Your account and the email address that identifies it.
- Your sign-in sessions: you are signed out on every device.
- Your app preferences (chosen language): they only live on your phone and disappear when you uninstall the app.
- Your personal data and your files in each of the group's activities where you had a file (mortgage financing, property transaction, property search, rental management, insurance), including the messages exchanged with your adviser in the app.
After deletion, your advisers can no longer assist you through the app.
What is kept, and why
Some records cannot be erased on request: the documents attached to a property file, a loan or an insurance policy are retained by the service concerned according to its own policy and according to the applicable Spanish legal obligations, in particular accounting obligations and anti-money-laundering rules.
The applicable periods are those set by those legal obligations, record by record: see the “Retention periods” section of the privacy policy. Such data is then used solely to meet those obligations: it is no longer used to contact you or for any other purpose.
For reference, the items specific to the app have very short lifetimes: sign-in codes are never stored, and a sign-in session lasts 30 days.
How long it takes
Your request is handled within 30 days, in line with the one-month period set by the GDPR. You may cancel it during that period by writing to rgpd@alveo.co.